Privacy Policy

This Privacy Policy explains how Silvestri Consulting Ltd, trading as Disqursive ("we", "us", "our"), collects, uses, and protects your personal information when you use https://disqursive.ai (the "Site") and our chatbot services (the "Service").

1. Who We Are

Silvestri Consulting Ltd
30 Churchill Place, Canary Wharf
London, E14 5RE, United Kingdom

Contact: https://silvestri.co/contact

2. What We Collect

We collect the following types of data:

• Account and Billing Information: When you sign up for our service, we collect your first name, last name, email address, company name, billing address (including address line 1, address line 2, city, postcode, and country), and any partner code you may provide.
• Usage Data: We collect information about how you interact with our Site, including pages visited, time spent, and actions taken.
• Technical Data: We automatically collect certain technical information when you visit our Site, including your IP address, browser type, device information, and operating system.
• Communication Data: We collect information from your communications with us, including support requests and feedback.
• Chatbot Data: When you use our chatbot service, we and our third-party service providers may collect the inputs and outputs of your interactions. This data may be used to improve our service, provide better responses, and enhance the overall user experience. Our third-party providers may include AI model providers, analytics services, and other technical service providers necessary for the operation of our chatbot service.

3. How We Use Your Data

We use your data to:

• Process your subscription and payments
• Provide and improve our service
• Respond to your enquiries and support requests
• Send you important updates about our service
• Analyse and improve our Site's performance and user experience
• Comply with legal obligations

4. Legal Basis

We process your data under one or more of the following bases:

• Your consent (for marketing communications and certain cookies)
• Contractual necessity (to provide our services)
• Legal obligation (to comply with applicable laws)
• Legitimate interest (to improve our services and prevent fraud)

5. How We Share Your Data

We do not sell your data. We may share data with:

• Payment processors to handle your subscription payments
• Service providers who help us operate our Site and provide our services
• Analytics providers to help us understand how our Site is used
• Legal authorities when required by law

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

8. Your Rights (UK & EU Users)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to or restrict processing
• Data portability
• Lodge a complaint with the ICO (UK)

9. International Transfers

If your data is transferred outside the UK/EU, we ensure appropriate safeguards are in place.

10. Third-Party Links

Our Site may link to external sites. We are not responsible for their content or privacy practices.

11. Updates to This Policy

We may update this policy at any time. Updates will be posted here with a revised effective date.

Contact Us

Questions? Visit https://silvestri.co/contact or write to: